Privacy Policy
At Surya Aquarium Product , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website suryaaquarium.com and placing orders through our WooCommerce store.
Information We Collect
When you interact with our website or place an order, we may collect:
- Your name
- Email address
- Phone number
- Billing/shipping address
- Order details (products selected, preferences)
We do not collect or store your payment card details on our website.
How We Use Your Information
We use the information you provide to process and confirm your orders, contact you via phone, email, or WhatsApp regarding your purchase, and share account details and payment instructions since payments are completed outside the website. Your details are also used to ensure accurate delivery of products to your address and to help us improve our services and customer support.
Payment Information
Payments are not collected through our website. Once an order is placed, our shop manager will contact you via WhatsApp or phone to provide the payment details, such as bank transfer, UPI, or GPay instructions. We will never request sensitive information like your banking passwords or OTP, and we strongly advise you to make payments only to the official account details shared directly by us.
Sharing of Information
We do not sell or rent your personal information to third parties. As a retailer, we only share your details with trusted shipping or courier partners to ensure your order is delivered safely and on time. In certain circumstances, we may also disclose information if required to comply with legal obligations or requests from authorized authorities.
Data Security
We take reasonable measures (SSL security, limited access to customer data) to keep your information safe. However, since payments are handled outside the website, we encourage you to verify payment details directly with us before making a transfer.
Your Rights
You have the right to:
- Access or update your personal details.
- Request deletion of your data from our records.
For any request, contact us at guppyfarmsurya@gmail.com.